Health-Wellness.biz

A recent article in the New York Times about the free trial of Acai Berry Edge caught my eye because I’m particularly interested in customer service debacle stories and this appears to be one of them.

If you listen to the radio anywhere in the New York Tri-State area you can’t listen long before you’ll hear the commercial for the free trial of Acai Berry Edge, which is being sold by a company in Colorado called GNS.

The supposed anti-aging and cholesterol-lowering properties of this exotic fruit juice were first discussed on Oprah and it wasn’t long before GNS appeared on the scene soon after.

As the Times story went on to explain, it seems that once you’ve taken the bait for what turns out to be your not-so-free-from-hassle trial offer, you’ll find yourself in a quagmire of automatic credit card billings and continued shipments even after you’ve cancelled the so-called free trial offer.

Getting ahold of someone at the company who can help you seems a daunting task and the burden of escaping the web of automated billings and costs of returning products falls squarely on you, the consumer.

In fact, GNS, which has re-registered their company name (another red flag) as Nutra Pills, has more than 1,000 complaints to the Better Business Bureau in Denver, earning themselves an “F” rating from the bureau. 

So whether or not Acai Berry Edge can roll back the hands of time when it comes to ageing, one thing is clear:  when dealing with GNS/Nutra Pills, Buyer Beware.